The Financial Ombudsman Service (FOS) is often seen as a bureaucratic maze where complaints drag on and consumers feel unheard. Yet, my recent experience challenged this perception.
The UK’s regulatory bodies are relics of a bygone era, built on flawed foundations and unfit for a modern society. Reform isn’t the answer; these institutions must be dismantled and rebuilt from the ground up, with transparency, accountability, and public oversight at their core. Without a radical overhaul, public trust will continue to erode, and justice will remain out of reach for many.