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Alternative Dispute Resolution (ADR) Factsheet
Civil claims · Factsheet 2 of 17
What is ADR?
- Alternative ways to resolve disputes without going to court
- Includes negotiation, mediation, arbitration, ombudsman schemes
- Often quicker, cheaper, and less stressful than court
When to Use ADR
- Comfortable discussing with other party
- Happy to have third party decide
- Want apology or explanation
- Seeking policy change
- Before court action (often required)
Types of ADR
- Negotiation: Direct communication
- Mediation: Facilitated discussion
- Arbitration: Third-party decision
- Ombudsman: Independent investigation
- Adjudication: Expert decision
Common Areas for ADR
- Workplace disputes (ACAS)
- Neighbor conflicts (Community mediation)
- Consumer issues (Ombudsman schemes)
- Tenancy deposit disputes
- Healthcare complaints
- Housing issues
- Education and special needs disputes
- Financial services complaints
- Legal services complaints
Benefits of ADR
- Often faster than court
- Usually cheaper
- Less formal and stressful
- More flexible solutions
- Can preserve relationships
- Confidential process
Costs and Funding
- Some ADR services are free
- Others charge fixed or hourly fees
- Compare costs of different providers
- Legal aid may be available for some cases
- Consider additional costs (travel, etc.)
Finding ADR Providers
- Ombudsman Association website
- Civil Mediation Council directory
- College of Mediators directory
- Local council listings
- Online searches and recommendations
Remember: Consider legal advice before committing to ADR, especially for complex cases.
Source
Download this factsheet as a PDF
2-Alternative-Dispute-Resolution-ADR-Factsheet.pdf · 1 page
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