Independent, practical help for litigants in person in England & Wales.
Written by John Barwell
Complaining about a lawyer is a two-stage process governed by three clocks: the firm’s eight weeks, six months from the final response, and one year from the problem. This guide sets out the Legal Ombudsman route as it works in 2026 — the April 2023 scheme rules, the £50,000 compensation cap, the £400 case fee (paid by firms, not complainants), current timescales, and what complainants can realistically expect.
Written by John Barwell
Understanding your rights as a consumer in legal services is crucial. This article explores key aspects of consumer protection laws, empowering you to seek fair treatment and make informed decisions.
Written by John Barwell
The Legal Ombudsman’s failure to address ethical breaches by Burnetts Solicitors in conflict of interest cases undermines public trust and calls for urgent reforms.
